Delivery

** EU UPDATE **

As of January 1st 2021, our prices do not include local customs charges and taxes to those customers located within the EU. Gina's Boutique will continue to hold responsibility for freight and insurance costs however, the EU customer is now responsible for import customs declaration charges and local VAT.

All purchases made outside of the EU remain unchanged. 

Important Information

Please also allow extra time for delays during Busy Periods, Bank Holidays and Unexpected Complications:

  • Covid-19
  • Vehicle Breakdowns
  • Weather
  • Missing/Incomplete Address Details
  • Unable to locate the address
  • Loss or Damage


Delivery Information

Delivery Options (UK Mainland)

Standard Delivery (Hermes) (3-4 Working Days) Excluding Sundays and Bank Holidays - £4.99 (UK MAINLAND ONLY)

Delivery Options (Non Mainland)

  • International - Standard International £14.99

Click & Collect (Gina's Boutique, 32 Atherstone Street, B78 3RF)

  • Approx. 24h hour turnaround.
  • Please aim to pickup Click & Collects within 14 days of your purchase date.
  • Further information on Click & Collect can be located by clicking the following link: (click here)

 

Late/Missed Deliveries

Unfortunately, once we have passed your parcel to the courier, it is the responsibility of the courier to fulfil the requested delivery service. In the case of your delivery being late or missed, please check your tracking information in your dispatch notification email and contact the courier directly.

Refunds

Please note we are unable to refund delivery costs in an instance where a parcel is delayed, or delivery is missed for the following reasons:

  • The courier has attempted delivery but has unfortunately missed you.
  • The courier has for unforeseen circumstances been unable to reach you
  • Vehicle Breakdowns
  • Covid-19
  • Unable to locate your address
  • Incorrect address provided

Orders Delivered in Safe Place Or With A Neighbour

If you request for your order to be delivered to your safe place or with a neighbour, this is at your own risk and we are not liable.